Frequently Asked Questions

What information do you collect when placing an order? Why?

We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between and the selected carrier only. Billing information is collected after you place your order for interoffice use only.


Will anyone be able to figure out what's in my package?

Absolutely not! The package will arrive in a secure brown box with no outside markings or branding.


Does it show on my bill that I bought this sort of product?

Absolutely not! No product information will appear on the bill.


I haven't received my order yet, where is it?

On the order status page you can get you tracking number and tracking information for your package. If you do not have one, you may submit a Support Ticket.

  • If you have a tracking number and you chose UPS as your carrier you can track your package on the UPS self tracking page at
  • If you have a tracking number and chose USPS as your carrier you can track your package on the USPS self tracking page a

How do I cancel my order?

Submit a request email to cancel the order in contact us to cancel the order.Please note that your order cannot be cancelled once it goes for processing.


How do I add products to my order after it I got the confirmation email?

We are unable to add any items to existing orders. 


How do I ask for a refund?

Please refer to our Return Policy page.


I haven't gotten my refund yet, when should it show up on my bill?


PayPal refund will be displayed on your statement within one business day.


Can I pay with Paypal?

Yes, select PayPal button on the checkout.


Why didn't I receive a confirmation email?

Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may submit a Support Ticket.


How do I ship to an address that isn't mine?

When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.


How do I get discounts on my future purchases?

To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exciting events.


How do I sign up as a member?

Signing up for membership is easy.Enter your email and click subscribe.


Are these products safe for use?

These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.


Are children safe at


The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with, purchasing products from or providing information to, you assure that your are over the age of 18 and any information given to about a third party is from a third party over the age of 18.


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